34 recalls found. |
DEFECT #1 - ELECTRICAL SYSTEM:PROPULSION SYSTEM: CABLES
Posted on: 2020-10-03
Description
Mercedes-benz usa, llc. (mbusa) is recalling certain 2020 glc 350e hybrid electric vehicles. The high-voltage wiring harness shield may not withstand the electrical loads produced under certain driving conditions, possibly causing an electrical malfunction and resulting in a stall.
Consequence
A vehicle stall can increase the risk of a crash.
Corrective Action
Mbusa will notify owners, and dealers will replace the high-voltage wiring harness, free of charge. The recall began december 11, 2020. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2020110008.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #2 - STEERING:ELECTRIC POWER ASSIST SYSTEM
Posted on: 2020-10-26
Description
Mercedes-benz usa, llc. (mbusa) is recalling certain 2020 glc300, glc350e, glc43 amg, and glc63 amg vehicles. The power steering control unit wiring harness may have been damaged during the production process, possibly resulting in a loss of power steering assist or an electrical short-circuit.
Consequence
A loss of power steering assist can increase the risk of a crash. Additionally, if the wiring harness short-circuits, there is an increased risk of a fire.
Corrective Action
Mbusa will notify owners, and dealers will inspect the wiring harness, and replace it if necessary, free of charge. The recall began december 11, 2020. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2020110012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #3 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #4 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #5 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #6 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #7 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #8 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #9 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #10 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #11 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #12 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #13 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #14 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #15 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #16 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #17 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #18 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #19 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #20 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #21 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #22 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #23 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #24 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #25 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #26 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #27 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #28 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #29 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #30 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #31 - BACK OVER PREVENTION:DISPLAY FUNCTION
Posted on: 2022-04-11
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2018-2021 cla-class, gle/gls-class, a-class, c-class, e-class, e-class coupe/convertible, gla/glb-class, glc-class, cls-class, and eqc-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 111, rear visibility.
Consequence
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Corrective Action
Dealers will update the rearview camera software, free of charge. Owner notification letters are expected to be mailed june 7, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #32 - BACK OVER PREVENTION:DISPLAY FUNCTION
Posted on: 2022-04-11
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2018-2021 cla-class, gle/gls-class, a-class, c-class, e-class, e-class coupe/convertible, gla/glb-class, glc-class, cls-class, and eqc-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 111, rear visibility.
Consequence
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Corrective Action
Dealers will update the rearview camera software, free of charge. Owner notification letters are expected to be mailed june 7, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #33 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2024-02-05
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2022 glc 300, 2020 glc 350e, and 2020-2022 amg glc 43 vehicles. The headlights may be incorrectly adjusted too high and create a glare for oncoming traffic. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly aimed headlights can reduce the visibility of oncoming traffic, increasing the risk of a crash.
Corrective Action
Dealers will inspect the headlight adjustment and correct it if necessary, free of charge. Owner notification letters were mailed february 23, 2024. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #34 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2024-02-05
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2022 glc 300, 2020 glc 350e, and 2020-2022 amg glc 43 vehicles. The headlights may be incorrectly adjusted too high and create a glare for oncoming traffic. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly aimed headlights can reduce the visibility of oncoming traffic, increasing the risk of a crash.
Corrective Action
Dealers will inspect the headlight adjustment and correct it if necessary, free of charge. Owner notification letters were mailed february 23, 2024. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.