Recalls for 2016 Mercedes Benz Cls400

DEFECT #1 - COMMUNICATION

Posted on: 2019-11-04
Description
Mercedes-benz usa, llc.  (mbusa) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (ecall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location.  For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/rmisc-19v787-4620.pdf

Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action
Mbusa has initiated an over the air (ota) remote update.  Mbusa will also notify owners, and dealers will check software for a successful ota or update the communication module software as needed, free of charge.  The recall began december 23, 2019.  Owners may contact mbusa customer service at 1-800-367-6372.  Mbusa's number for this recall is 2019120008.

Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.