10 recalls found. |
DEFECT #1 - STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Posted on: 2019-06-17
Description
Proterra, inc. (proterra) is recalling certain 2018-2019 catalyst buses equipped with a certain batch of glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Consequence
If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
Corrective Action
Proterra will notify owners, and the glass hatch manufacturer will provide replacement hatch lids, free of charge. The recall began august 13, 2019. Owners may contact proterra at 1-864-438-0000. Proterra's number for this recall is sc-19-79.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #2 - STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Posted on: 2020-10-08
Description
Proterra inc. (proterra) is recalling certain 2019-2020 battery-electric 40' catalyst and 2020 battery-electric 35' catalyst buses. The power steering hose located at the pump and reservoir may leak and sweat fluid through the hose.
Consequence
A power steering fluid leak can increase the risk of a crash.
Corrective Action
Proterra will notify owners, and dealers will inspect and replace the power steering hose, free of charge. The recall began october 6, 2020. Owners may contact proterra customer service at 1-864-438-0000. Proterra's number for this recall is sc-20-141.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #3 - STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
Posted on: 2020-10-29
Description
Proterra inc. (proterra) is recalling certain 2018-2020 35 foot and 40 foot catalyst buses. Lack of plexus adhesive between the torque plate and the vehicle chassis may cause the bolts securing the steering gear box to loosen.
Consequence
An unsecured steering gear box could cause the driver to lose the ability to steer the vehicle, increasing the risk of crash or injury.
Corrective Action
Proterra will notify owners, and dealers will inspect the steering gear mounting bolts and the plexus adhesive layer between the torque plate and the chassis. If the plexus adhesive layer is missing or insufficient, the components will be repaired, free of charge. The recall began december 10, 2020. Owners may contact proterra customer service at 1-864-438-0000. Proterra's number for this recall is sc-20-154.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #4 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2019-12-10
Description
Proterra, inc. (proterra) is recalling certain 2019 catalyst buses. A body controller software update may have disabled the audible and visible warnings that notifies the operator that the brake interlock could be engaged.
Consequence
If the vehicle does warn the driver that the brake interlock is engaged, the rear brakes may overheat, increasing the risk of a fire or crash.
Corrective Action
Proterra will notify owners, and dealers will update the body controller software, free of charge. The recall began january 16, 2020. Owners may contact proterra customer service at 1-864-438-0000.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #5 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-04-20
Description
Proterra, inc. (proterra) is recalling certain 2019-2020 catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
Consequence
The rear door may open without the driver's awareness, increasing the risk of injury.
Corrective Action
Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on june 11, 2021. Owners may contact proterra customer service at 1-864-438-0000.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #6 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-04-20
Description
Proterra, inc. (proterra) is recalling certain 2019-2020 catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
Consequence
The rear door may open without the driver's awareness, increasing the risk of injury.
Corrective Action
Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on june 11, 2021. Owners may contact proterra customer service at 1-864-438-0000.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #7 - STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
Posted on: 2022-03-01
Description
Proterra, inc. (proterra) is recalling certain 2017-2019 35 foot catalyst e2, 2017-2019 40 foot e2, 2020-2021 35 foot rr, 2019-2020 40 foot rr, 2019-2022 40 foot zx5, and 2020-2022 35 foot zx5 buses. The plexus adhesive between the torque limiter plate and the bus body may be insufficient, causing the bolts that secure the steering gearbox to loosen.
Consequence
A loose steering gearbox can cause a loss of steering control, increasing the risk of a crash.
Corrective Action
Dealers will install a mechanical fastener and new bolts on the steering gearbox, and install a new torque plate, as necessary, free of charge. Proterra issued owners an interim notification on april 8, 2022. Owners may contact proterra's customer service at 1-864-438-0000.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #8 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-04-20
Description
Proterra, inc. (proterra) is recalling certain 2019-2020 catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
Consequence
The rear door may open without the driver's awareness, increasing the risk of injury.
Corrective Action
Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on june 11, 2021. Owners may contact proterra customer service at 1-864-438-0000.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #9 - STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
Posted on: 2022-03-01
Description
Proterra, inc. (proterra) is recalling certain 2017-2019 35 foot catalyst e2, 2017-2019 40 foot e2, 2020-2021 35 foot rr, 2019-2020 40 foot rr, 2019-2022 40 foot zx5, and 2020-2022 35 foot zx5 buses. The plexus adhesive between the torque limiter plate and the bus body may be insufficient, causing the bolts that secure the steering gearbox to loosen.
Consequence
A loose steering gearbox can cause a loss of steering control, increasing the risk of a crash.
Corrective Action
Dealers will install a mechanical fastener and new bolts on the steering gearbox, and install a new torque plate, as necessary, free of charge. Proterra issued owners an interim notification on april 8, 2022. Remedy parts are expected to be available in october 2022. Owners may contact proterra's customer service at 1-864-438-0000.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #10 - ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Posted on: 2022-12-01
Description
Proterra operation company, inc. (proterra) is recalling certain 2017-2019 catalyst and roadrunner transit buses. One or more battery packs may allow liquid to leak into and accumulate in the battery pack enclosure.
Consequence
The accumulation of liquid inside the battery pack enclosure increases the risk of a fire.
Corrective Action
The remedy is currently under development. Owner notification letters are expected to be mailed on january 1, 2023. Owners may contact proterra's customer service at 1-864-438-0000.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.