250 recalls found. |
DEFECT #1 - AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Posted on: 2019-09-30
Description
Mercedes-benz usa, llc. (mbusa) is recalling certain 2019-2020 a 220 and a 220 4matic, 2020 cla 250, cla 250 4 matic, glc 300 coupe 4matic, glc 300 and glc 300 4matic vehicles. The driver's side front airbag modules may not have been properly bolted down.
Consequence
In the event of a crash necessitating deployment of the driver's front airbag, the airbag may not deploy properly, increasing the risk of injury.
Corrective Action
Mbusa will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall began october 29, 2019. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2019100001.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #2 - AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Posted on: 2019-09-30
Description
Mercedes-benz usa, llc. (mbusa) is recalling certain 2019-2020 a 220 and a 220 4matic, 2020 cla 250, cla 250 4 matic, glc 300 coupe 4matic, glc 300 and glc 300 4matic vehicles. The driver's side front airbag modules may not have been properly bolted down.
Consequence
In the event of a crash necessitating deployment of the driver's front airbag, the airbag may not deploy properly, increasing the risk of injury.
Corrective Action
Mbusa will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall began october 29, 2019. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2019100001.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #3 - AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Posted on: 2019-09-30
Description
Mercedes-benz usa, llc. (mbusa) is recalling certain 2019-2020 a 220 and a 220 4matic, 2020 cla 250, cla 250 4 matic, glc 300 coupe 4matic, glc 300 and glc 300 4matic vehicles. The driver's side front airbag modules may not have been properly bolted down.
Consequence
In the event of a crash necessitating deployment of the driver's front airbag, the airbag may not deploy properly, increasing the risk of injury.
Corrective Action
Mbusa will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall began october 29, 2019. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2019100001.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #4 - AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Posted on: 2019-09-30
Description
Mercedes-benz usa, llc. (mbusa) is recalling certain 2019-2020 a 220 and a 220 4matic, 2020 cla 250, cla 250 4 matic, glc 300 coupe 4matic, glc 300 and glc 300 4matic vehicles. The driver's side front airbag modules may not have been properly bolted down.
Consequence
In the event of a crash necessitating deployment of the driver's front airbag, the airbag may not deploy properly, increasing the risk of injury.
Corrective Action
Mbusa will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall began october 29, 2019. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2019100001.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #5 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #6 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #7 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #8 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #9 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #10 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #11 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #12 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #13 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #14 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #15 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #16 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #17 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #18 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #19 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #20 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #21 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #22 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #23 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #24 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #25 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #26 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #27 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #28 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #29 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #30 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #31 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #32 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #33 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #34 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #35 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #36 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #37 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #38 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #39 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #40 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #41 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #42 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #43 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #44 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #45 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #46 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #47 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #48 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #49 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #50 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #51 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #52 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #53 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #54 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #55 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #56 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #57 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #58 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #59 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #60 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #61 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #62 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #63 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #64 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #65 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #66 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #67 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #68 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #69 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #70 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #71 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #72 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #73 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #74 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #75 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #76 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #77 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #78 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #79 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #80 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #81 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #82 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #83 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #84 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #85 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #86 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #87 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #88 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #89 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #90 - COMMUNICATION
Posted on: 2021-02-08
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence
Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #91 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #92 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #93 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #94 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #95 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #96 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #97 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #98 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #99 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #100 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #101 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #102 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #103 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #104 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #105 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #106 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #107 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #108 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #109 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #110 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #111 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #112 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #113 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #114 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #115 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #116 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #117 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #118 - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Posted on: 2021-05-17
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2021 cla-class, gle/gls-class, a-class, e-class, e-class coupe and convertible, gla/glb-class, glc-class, cls-class, and amg gt-class 4-door coupe vehicles. Please refer to mbusa's recall report for specific vehicle model details. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, rear visibility.
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action
The multimedia system software will be updated by a dealer, or through an over-the-air (ota) update, free of charge. Owner notification letters were mailed beginning june 28, 2021. Owners may contact mbusa customer service at 1-800-367-6373. Mbusa's number for this recall is 2021050012.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
DEFECT #119 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #120 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #121 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #122 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #123 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #124 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #125 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #126 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #127 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #128 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #129 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #130 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #131 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #132 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #133 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #134 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #135 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #136 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #137 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #138 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #139 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #140 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #141 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #142 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #143 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #144 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #145 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #146 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #147 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #148 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #149 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #150 - EXTERIOR LIGHTING:HEADLIGHTS
Posted on: 2021-07-06
Description
Mercedes-benz llc (mbusa) is recalling certain 2018-2020 c300, 2019-2020 a220, amg c43, amg c63, 2020 gle580, glb250, 2020-2021 gle450, gle350, 2021 amg gle63, and amg gle53 vehicles. The led headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, lamps, reflective devices, and associated equipment.
Consequence
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Corrective Action
Dealers will replace the led headlights, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed january 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #151 - BACK OVER PREVENTION:DISPLAY FUNCTION
Posted on: 2022-04-11
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2018-2021 cla-class, gle/gls-class, a-class, c-class, e-class, e-class coupe/convertible, gla/glb-class, glc-class, cls-class, and eqc-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 111, rear visibility.
Consequence
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Corrective Action
Dealers will update the rearview camera software, free of charge. Owner notification letters are expected to be mailed june 7, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #152 - BACK OVER PREVENTION:DISPLAY FUNCTION
Posted on: 2022-04-11
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2018-2021 cla-class, gle/gls-class, a-class, c-class, e-class, e-class coupe/convertible, gla/glb-class, glc-class, cls-class, and eqc-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 111, rear visibility.
Consequence
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Corrective Action
Dealers will update the rearview camera software, free of charge. Owner notification letters are expected to be mailed june 7, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #153 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #154 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #155 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #156 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #157 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #158 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #159 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #160 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #161 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #162 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #163 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #164 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #165 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #166 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #167 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #168 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #169 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #170 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #171 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #172 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #173 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #174 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #175 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #176 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #177 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #178 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #179 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #180 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #181 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #182 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #183 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #184 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #185 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #186 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #187 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #188 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #189 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #190 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #191 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #192 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #193 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #194 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #195 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #196 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #197 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #198 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #199 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #200 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #201 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #202 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #203 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #204 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #205 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #206 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #207 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #208 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #209 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #210 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #211 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #212 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #213 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #214 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #215 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #216 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #217 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #218 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #219 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #220 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #221 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #222 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #223 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #224 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #225 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #226 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #227 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #228 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #229 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #230 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #231 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #232 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #233 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #234 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #235 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #236 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #237 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #238 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #239 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #240 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #241 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #242 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #243 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #244 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #245 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #246 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #247 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #248 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #249 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #250 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.