122 recalls found. |
DEFECT #1 - SEAT BELTS:REAR/OTHER:RETRACTOR
Posted on: 2021-06-28
Description
Mercedes-benz, llc (mbusa) is recalling certain 2021 g550, amg g63, e350, e450, amg cls53, amg e53, amg gt43, amg gt53, amg gt63, 2021-2022 cls450, and amg e63 vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, occupant crash protection.
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Corrective Action
Dealers will inspect, and replace as necessary, the rear seat belt assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #2 - SEAT BELTS:REAR/OTHER:RETRACTOR
Posted on: 2021-06-28
Description
Mercedes-benz, llc (mbusa) is recalling certain 2021 g550, amg g63, e350, e450, amg cls53, amg e53, amg gt43, amg gt53, amg gt63, 2021-2022 cls450, and amg e63 vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, occupant crash protection.
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Corrective Action
Dealers will inspect, and replace as necessary, the rear seat belt assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #3 - SEAT BELTS:REAR/OTHER:RETRACTOR
Posted on: 2021-06-28
Description
Mercedes-benz, llc (mbusa) is recalling certain 2021 g550, amg g63, e350, e450, amg cls53, amg e53, amg gt43, amg gt53, amg gt63, 2021-2022 cls450, and amg e63 vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, occupant crash protection.
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Corrective Action
Dealers will inspect, and replace as necessary, the rear seat belt assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #4 - SEAT BELTS:REAR/OTHER:RETRACTOR
Posted on: 2021-06-28
Description
Mercedes-benz, llc (mbusa) is recalling certain 2021 g550, amg g63, e350, e450, amg cls53, amg e53, amg gt43, amg gt53, amg gt63, 2021-2022 cls450, and amg e63 vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, occupant crash protection.
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Corrective Action
Dealers will inspect, and replace as necessary, the rear seat belt assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #5 - SEAT BELTS:REAR/OTHER:RETRACTOR
Posted on: 2021-06-28
Description
Mercedes-benz, llc (mbusa) is recalling certain 2021 g550, amg g63, e350, e450, amg cls53, amg e53, amg gt43, amg gt53, amg gt63, 2021-2022 cls450, and amg e63 vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, occupant crash protection.
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Corrective Action
Dealers will inspect, and replace as necessary, the rear seat belt assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #6 - SEAT BELTS:REAR/OTHER:RETRACTOR
Posted on: 2021-06-28
Description
Mercedes-benz, llc (mbusa) is recalling certain 2021 g550, amg g63, e350, e450, amg cls53, amg e53, amg gt43, amg gt53, amg gt63, 2021-2022 cls450, and amg e63 vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, occupant crash protection.
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Corrective Action
Dealers will inspect, and replace as necessary, the rear seat belt assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed august 13, 2021. A second notice will be sent once the remedy is available. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #7 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #8 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #9 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #10 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #11 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #12 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #13 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #14 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #15 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #16 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #17 - SEAT BELTS:REAR/OTHER:RETRACTOR
Posted on: 2021-06-28
Description
Mercedes-benz, llc (mbusa) is recalling certain 2021 g550, amg g63, e350, e450, amg cls53, amg e53, amg gt43, amg gt53, amg gt63, 2021-2022 cls450, and amg e63 vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, occupant crash protection.
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Corrective Action
Dealers will inspect, and replace as necessary, the rear seat belt assemblies, free of charge. Owners notified of the voluntary recall campaign by an interim letter on august 13, 2021. A final letter was mailed on september 24, 2021. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #18 - SEAT BELTS:REAR/OTHER:RETRACTOR
Posted on: 2021-06-28
Description
Mercedes-benz, llc (mbusa) is recalling certain 2021 g550, amg g63, e350, e450, amg cls53, amg e53, amg gt43, amg gt53, amg gt63, 2021-2022 cls450, and amg e63 vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, occupant crash protection.
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Corrective Action
Dealers will inspect, and replace as necessary, the rear seat belt assemblies, free of charge. Owners notified of the voluntary recall campaign by an interim letter on august 13, 2021. A final letter was mailed on september 24, 2021. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #19 - SEAT BELTS:REAR/OTHER:RETRACTOR
Posted on: 2021-06-28
Description
Mercedes-benz, llc (mbusa) is recalling certain 2021 g550, amg g63, e350, e450, amg cls53, amg e53, amg gt43, amg gt53, amg gt63, 2021-2022 cls450, and amg e63 vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, occupant crash protection.
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Corrective Action
Dealers will inspect, and replace as necessary, the rear seat belt assemblies, free of charge. Owners notified of the voluntary recall campaign by an interim letter on august 13, 2021. A final letter was mailed on september 24, 2021. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #20 - SEAT BELTS:REAR/OTHER:RETRACTOR
Posted on: 2021-06-28
Description
Mercedes-benz, llc (mbusa) is recalling certain 2021 g550, amg g63, e350, e450, amg cls53, amg e53, amg gt43, amg gt53, amg gt63, 2021-2022 cls450, and amg e63 vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, occupant crash protection.
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Corrective Action
Dealers will inspect, and replace as necessary, the rear seat belt assemblies, free of charge. Owners notified of the voluntary recall campaign by an interim letter on august 13, 2021. A final letter was mailed on september 24, 2021. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #21 - SEAT BELTS:REAR/OTHER:RETRACTOR
Posted on: 2021-06-28
Description
Mercedes-benz, llc (mbusa) is recalling certain 2021 g550, amg g63, e350, e450, amg cls53, amg e53, amg gt43, amg gt53, amg gt63, 2021-2022 cls450, and amg e63 vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, occupant crash protection.
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Corrective Action
Dealers will inspect, and replace as necessary, the rear seat belt assemblies, free of charge. Owners notified of the voluntary recall campaign by an interim letter on august 13, 2021. A final letter was mailed on september 24, 2021. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #22 - SEAT BELTS:REAR/OTHER:RETRACTOR
Posted on: 2021-06-28
Description
Mercedes-benz, llc (mbusa) is recalling certain 2021 g550, amg g63, e350, e450, amg cls53, amg e53, amg gt43, amg gt53, amg gt63, 2021-2022 cls450, and amg e63 vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, occupant crash protection.
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Corrective Action
Dealers will inspect, and replace as necessary, the rear seat belt assemblies, free of charge. Owners notified of the voluntary recall campaign by an interim letter on august 13, 2021. A final letter was mailed on september 24, 2021. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #23 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #24 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #25 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #26 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #27 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #28 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #29 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #30 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #31 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #32 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #33 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #34 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #35 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #36 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #37 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #38 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #39 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #40 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #41 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #42 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #43 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #44 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #45 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #46 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #47 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #48 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #49 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #50 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #51 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #52 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #53 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #54 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #55 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #56 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #57 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #58 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #59 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #60 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #61 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #62 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #63 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #64 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #65 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #66 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #67 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #68 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #69 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #70 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #71 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #72 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #73 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #74 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #75 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #76 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #77 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #78 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #79 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #80 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #81 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #82 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #83 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #84 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #85 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #86 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #87 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #88 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #89 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #90 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #91 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #92 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #93 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #94 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #95 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #96 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #97 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #98 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #99 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #100 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #101 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #102 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #103 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #104 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #105 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #106 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #107 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #108 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #109 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #110 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #111 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #112 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #113 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #114 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #115 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #116 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #117 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #118 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #119 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #120 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-05-23
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Consequence
A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022060005.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #121 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Posted on: 2022-10-03
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2022 cls450 coupe and amg e53, 2019-2021 amg cls53 coupe, and 2021-2022 e450 vehicles. The 12-volt battery in the trunk may not be properly secured, which, in the event of a crash, can cause electrical connection failure, disabling various safety features including, emergency call (ecall) system, electric seat adjustment, hazard warning lights, and automatic door locks.
Consequence
The inability to operate safety features (ecall system, hazard lights, electric seats, or automatic door locks) can increase the risk of injury during a crash.
Corrective Action
Dealers will secure the 12v battery, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed november 22, 2022. A second notice will be sent once the final remedy is available. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022100009.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #122 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Posted on: 2022-10-03
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2019-2022 cls450 coupe and amg e53, 2019-2021 amg cls53 coupe, and 2021-2022 e450 vehicles. The 12-volt battery in the trunk may not be properly secured, which, in the event of a crash, can cause electrical connection failure, disabling various safety features including, emergency call (ecall) system, electric seat adjustment, hazard warning lights, and automatic door locks.
Consequence
The inability to operate safety features (ecall system, hazard lights, electric seats, or automatic door locks) can increase the risk of injury during a crash.
Corrective Action
Dealers will secure the 12v battery, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed november 22, 2022. A second notice will be sent once the final remedy is available. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022100009.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.