62 recalls found. |
DEFECT #1 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #2 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #3 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #4 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #5 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #6 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #7 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #8 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #9 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #10 - STEERING: STEERING WHEEL/HANDLE BAR
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021-2022 c-class, e-class, s-class, sl, eclass coupe/convertible, cls, amg gt 4-doors coupe, and eqs vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the active distance assist distronic system.
Consequence
Deactivated hands-off detection will prevent distronic system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the active emergency stop assist, which can increase the risk of a crash or injury.
Corrective Action
Dealers will update the hand detection control unit software for the distronic system, free of charge. Owner notification letters are expected to be mailed may 20, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #11 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450 and eqs 580 vehicles. A software error may cause the overhead control panel to become permanently deactivated.
Consequence
A deactivated overhead control panel will not allow an occupant to manually contact emergency personnel, delaying emergency responders and increasing the risk of injury.
Corrective Action
Dealers will update the overhead control panel software, free of charge. The affected vehicles are within manufacturer's control, and therefore no owner notification letter will be mailed. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #12 - COMMUNICATION: AUTO CRASH NOTIFICATION
Posted on: 2022-03-28
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450 and eqs 580 vehicles. A software error may cause the overhead control panel to become permanently deactivated.
Consequence
A deactivated overhead control panel will not allow an occupant to manually contact emergency personnel, delaying emergency responders and increasing the risk of injury.
Corrective Action
Dealers will update the overhead control panel software, free of charge. The affected vehicles are within manufacturer's control, and therefore no owner notification letter will be mailed. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #13 - EXTERIOR LIGHTING:BACK UP LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #14 - EXTERIOR LIGHTING:BACK UP LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #15 - EXTERIOR LIGHTING:BACK UP LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #16 - EXTERIOR LIGHTING:BACK UP LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #17 - EXTERIOR LIGHTING:BACK UP LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #18 - EXTERIOR LIGHTING:TURN SIGNAL
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #19 - EXTERIOR LIGHTING:TURN SIGNAL
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #20 - EXTERIOR LIGHTING:TURN SIGNAL
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #21 - EXTERIOR LIGHTING:TURN SIGNAL
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #22 - EXTERIOR LIGHTING:TURN SIGNAL
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #23 - EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #24 - EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #25 - EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #26 - EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #27 - EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters are expected to be mailed may 13, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #28 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #29 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #30 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #31 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #32 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #33 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #34 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #35 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #36 - EXTERIOR LIGHTING:BACK UP LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #37 - EXTERIOR LIGHTING:BACK UP LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #38 - EXTERIOR LIGHTING:BACK UP LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #39 - EXTERIOR LIGHTING:BACK UP LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #40 - EXTERIOR LIGHTING:BACK UP LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #41 - EXTERIOR LIGHTING:TURN SIGNAL
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #42 - EXTERIOR LIGHTING:TURN SIGNAL
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #43 - EXTERIOR LIGHTING:TURN SIGNAL
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #44 - EXTERIOR LIGHTING:TURN SIGNAL
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #45 - EXTERIOR LIGHTING:TURN SIGNAL
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #46 - EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #47 - EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #48 - EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #49 - EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #50 - EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
Posted on: 2022-03-21
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2022 eqs 450, eqs 580, and 2021 s500 and s580 vehicles. A software error may disable the rear turn signals, hazard lights, and reverse lights.
Consequence
Disabled rear turn signals, hazard lights, and reverse lights can reduce the vehicle's visibility to other driver's, increasing the risk of a crash.
Corrective Action
Dealers will update the rear signal software, free of charge. Owner notification letters were mailed may 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2022040013.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #51 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #52 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #53 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #54 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #55 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #56 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #57 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #58 - ELECTRICAL SYSTEM:SOFTWARE
Posted on: 2021-11-30
Description
Mercedes-benz usa, llc (mbusa) is recalling certain 2021 s580, 2022 eqs450, eqs580, and s500 vehicles with an active and connected mercedes me connect account. The mbux infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Consequence
Driver distraction can increase the risk of a crash.
Corrective Action
Mbusa has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed january 25, 2022. Owners may contact mbusa customer service at 1-800-367-6372.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #59 - STRUCTURE:FRAME AND MEMBERS
Posted on: 2022-07-06
Description
Mercedes-benz, llc (mbusa) is recalling certain 2022 mercedes-benz eqs 450, eqs 580 and amg eqs53 vehicles. The front or rear bumper tow ring assembly may have insufficient thread depth, which can result in the tow ring detaching from the vehicle.
Consequence
A tow ring that detaches during vehicle transport or loading can increase the risk of a crash or injury.
Corrective Action
Dealers will inspect and replace the tow ring assembly thread, as necessary, free of charge. Owners notification letters were mailed august 24, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2020070019/20.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #60 - STRUCTURE:FRAME AND MEMBERS
Posted on: 2022-07-06
Description
Mercedes-benz, llc (mbusa) is recalling certain 2022 mercedes-benz eqs 450, eqs 580 and amg eqs53 vehicles. The front or rear bumper tow ring assembly may have insufficient thread depth, which can result in the tow ring detaching from the vehicle.
Consequence
A tow ring that detaches during vehicle transport or loading can increase the risk of a crash or injury.
Corrective Action
Dealers will inspect and replace the tow ring assembly thread, as necessary, free of charge. Owners notification letters were mailed august 24, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2020070019/20.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #61 - STRUCTURE:BODY:BUMPERS
Posted on: 2022-07-06
Description
Mercedes-benz, llc (mbusa) is recalling certain 2022 mercedes-benz eqs 450, eqs 580 and amg eqs53 vehicles. The front or rear bumper tow ring assembly may have insufficient thread depth, which can result in the tow ring detaching from the vehicle.
Consequence
A tow ring that detaches during vehicle transport or loading can increase the risk of a crash or injury.
Corrective Action
Dealers will inspect and replace the tow ring assembly thread, as necessary, free of charge. Owners notification letters were mailed august 24, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2020070019/20.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.
DEFECT #62 - STRUCTURE:BODY:BUMPERS
Posted on: 2022-07-06
Description
Mercedes-benz, llc (mbusa) is recalling certain 2022 mercedes-benz eqs 450, eqs 580 and amg eqs53 vehicles. The front or rear bumper tow ring assembly may have insufficient thread depth, which can result in the tow ring detaching from the vehicle.
Consequence
A tow ring that detaches during vehicle transport or loading can increase the risk of a crash or injury.
Corrective Action
Dealers will inspect and replace the tow ring assembly thread, as necessary, free of charge. Owners notification letters were mailed august 24, 2022. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2020070019/20.
Notes
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov.